Kaspersky Endpoint Security 12 for Windows

Error codes

8 July 2024

ID 184247

Errors may occur when working with the application through the command line. When errors occur, Kaspersky Endpoint Security shows an error message, for example, Error: Cannot start task 'EntAppControl'. Kaspersky Endpoint Security can also show additional information in the form of a code, for example, error=8947906D (see the table below).

Error codes

Error code

Description

09479001

This key is already in use

0947901D

License expired. Database updates are unavailable

89479002

Key not found

89479003

Digital signature is either missing or corrupted

89479004

Data is corrupted

89479005

Key file is corrupted

89479006

License expired

89479007

Key file is not specified

89479008

Invalid key file

89479009

Failed to save data

8947900A

Failed to read data

8947900B

I/O error

8947900C

Databases not found

8947900E

Licensing library not loaded

8947900F

Databases corrupted or updated manually

89479010

Databases are corrupted

89479011

Cannot use invalid key file to add a reserve key

89479012

System error

89479013

Denylist of keys corrupted

89479014

File signature does not match the digital signature of Kaspersky

89479015

Cannot use a key for trial license as a key for commercial license

89479016

The license for beta testing is required to use the beta version of the application

89479017

The key file is not compatible with this application. It is impossible to activate Kaspersky Endpoint Security for Windows with a key file for another application. Please check the installed application

89479018

License key is blocked by Kaspersky

89479019

The application has already been used under a trial license. Cannot add a key for trial license again

8947901A

Key file is corrupted

8947901B

Digital signature is missing, corrupted, or does not match the Kaspersky digital signature

8947901C

Cannot add a key if the corresponding non-commercial license has expired

8947901E

The date the key file was created or used is invalid. Please check the system date

8947901F

Cannot add a key for trial license: another key for trial license is already active

89479020

Denylist of keys corrupted or missing

89479021

Update description missing or corrupted

89479022

Internal data incompatible with this application

89479023

Cannot use invalid key file to add a reserve key

89479025

Error sending activation server request. Possible reasons: Internet connection error or temporary problems on the activation server. Try to activate the application later (in 1 to 2 hours) with the activation code. If this error reoccurs, contact your Internet provider

89479026

Request contains incorrect activation code

89479027

Cannot obtain response status

89479028

Error occurred when saving temporary file

89479029

Incorrect activation code is entered or invalid system date is set on the computer. Please check the system date on your computer

8947902A

Key not compatible with this application, or license expired

8947902B

Failed to receive a key file. Incorrect activation code was entered

8947902C

Activation server has returned error 400

8947902D

Activation server has returned error 401

8947902E

Activation server has returned error 403

8947902F

Necessary resource is unavailable on the activation server. Activation server has returned error 404. Please check your Internet connection settings

89479030

Activation server has returned error 405

89479031

Activation server has returned error 406

89479032

Proxy authentication is required. Please check your network settings

89479033

Request timed out

89479034

Activation server has returned error 409

89479035

Necessary resource is unavailable on the activation server. Activation server has returned error 410. Please check your Internet connection settings

89479036

Activation server has returned error 411

89479037

Activation server has returned error 412

89479038

Activation server has returned error 413

89479039

Activation server has returned error 414

8947903A

Activation server has returned error 415

8947903C

Internal server error

8947903D

Functionality not supported

8947903E

Invalid gateway response. Please check your network settings

8947903F

Resource temporarily unavailable

89479040

Gateway response timed out. Please check your network settings

89479041

The protocol is not supported by the server

89479043

Unknown HTTP error

89479044

Invalid resource ID

89479046

Invalid URL

89479047

Invalid destination folder

89479048

Memory allocation error

89479049

Error occurred when converting parameters to ANSI string (URL, folder, agent)

8947904A

Error occurred when creating worker thread

8947904B

Worker thread already running

8947904C

Worker thread not running

8947904D

Key file is not found on activation server

8947904E

Key is blocked

8947904F

Activation server internal error

89479050

Not enough data in activation request

89479053

The license that corresponds to the added key has already expired

89479054

Invalid system date is set on the computer. Please check the system date value

89479055

Trial license has expired

89479056

Application activation period expired

89479057

The limit of application activations has been exceeded for the specified code

89479058

Activation procedure completed with system error

89479059

Cannot use a key for trial license as a key for commercial license

8947905C

Activation code is required

89479062

Cannot connect to activation server

89479064

Activation server is unavailable. Please check your Internet connection settings and retry activation

89479065

License has expired

89479066

Cannot replace the active key with an expired key

89479067

Cannot add a reserve key if the corresponding license expires before the current license

89479068

Updated subscription key missing

8947906A

Invalid activation code

8947906B

Key already active

8947906C

License types that correspond to active and reserve keys do not match

8947906D

Component not supported by license

8947906E

Unable to add subscription key as a reserve key

89479213

Transport layer generic error

89479214

Failed to connect to activation server

89479215

Invalid web address format

89479216

Failed to convert proxy server address

89479217

Failed to convert server address. Please check Internet connection settings

89479218

Server connection attempt failed

89479219

Access denied remotely

8947921A

Operation timed out

8947921B

Error sending HTTP request

8947921C

SSL connection error

8947921D

Operation interrupted by callback

8947921E

Too many redirects

8947921F

Recipient check failed

89479220

Empty response from server

89479221

Error sending data

89479222

Error receiving data

89479223

SSL certificate related problem

89479224

SSL encryption related problem

89479225

SSL certification center related problem

89479226

Invalid contents of network packet

89479227

Account access denied

89479228

Invalid SSL certificate file

89479229

Cannot shut down SSL connection

8947922A

Recurring error

8947922B

Invalid file with revoked certificates

8947922C

SSL certificate request error

89479401

Unknown server error

89479402

Internal server error

89479403

No key available for the activation code entered

89479404

Active key is blocked

89479405

Required parameters of activation request are missing

89479406

Invalid client number or password

89479407

Invalid activation code

89479408

The activation code is not compatible with this application. It is impossible to activate Kaspersky Endpoint Security for Windows with an activation code for another application. Please check the installed application

89479409

Activation code is required

8947940B

Activation period expired

8947940C

Number of activations with this code has been exceeded

8947940D

Invalid format of request ID

8947940E

Activation code already in use

8947940F

Failed to renew activation code

89479410

Activation code is invalid for this region

89479411

This activation code cannot be used for this localization of the application

89479412

The activation code is intended for the new version of this application. Get a different activation code to activate the installed version of the application

89479413

Activation server returned error 643

89479414

Activation server returned error 644

89479415

Activation server returned error 645

89479416

Activation server returned error 646

89479417

Activation server version 1.0 is required

89479418

Incorrect activation code format

89479419

Computer time is out of sync with activation server time

8947941A

Wrong application version

8947941B

Subscription has expired

8947941C

Number of activations exceeded

8947941D

Invalid ticket signature

8947941E

Additional data is needed

8947941F

Data verification failed

89479420

Subscription inactive

89479421

Activation server is under maintenance

89479501

Unexpected error

89479502

Invalid parameter transferred. For example, an empty list of activation server addresses

89479503

Invalid activation code (invalid hash)

89479504

Invalid user ID

89479505

Invalid user password

89479506

Invalid response from activation server

89479507

Activation request has been interrupted

89479509

Activation server has returned an empty forwarding list

Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.