Kaspersky Endpoint Security 12 for Windows

Eliminating errors of encryption functionality update

8 July 2024

ID 179327

Full Disk Encryption is updated when a previous version of the application is upgraded to Kaspersky Endpoint Security for Windows 12.4.

When starting update of the Full Disk Encryption functionality the following errors may occur:

  • Unable to initialize update.
  • Device is incompatible with Authentication Agent.

To eliminate errors that occurred when you start update process of the Full Disk Encryption functionality in the new application version:

  1. Decrypt hard drives.
  2. Encrypt hard drives once again.

During update of the Full Disk Encryption functionality the following errors may occur:

  • Unable to complete the update.
  • Full Disk Encryption upgrade rollback completed with an error.

To eliminate errors that occurred during update process of the Full Disk Encryption functionality,

restore access to encrypted devices using Restore Utility.

Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.