Renewing the software license

17 May 2024

ID 159899

From Kaspersky Business Hub, you can renew licenses for Kaspersky Endpoint Security Cloud.

You can renew a license online if less than 30 days remain before the license expiration date and only if the license was purchased on the Kaspersky website. To renew other licenses, you must contact a partner company of Kaspersky.

You cannot renew a Kaspersky Endpoint Security Cloud license that was purchased before version 8.0 was released (that is, before April 2019). You can only upgrade your software solution (and get new features) or downgrade it (and lose some features).

If you renew the license before the current license expiration date, the new license will be extended for the number of days remaining.

To renew the software license:

  1. Do one of the following:
    • If you have not signed in to your account on Kaspersky Business Hub:
      1. In your browser, go to Kaspersky Business Hub.
      2. Sign in to your account on Kaspersky Business Hub by specifying the user name and the password.
      3. If you set up two-step verification, enter the one-time security code that is either sent to you by SMS or generated in your authenticator app (depending on the two-step verification method that you set up).
    • If you are currently working with Kaspersky Endpoint Security Cloud Management Console, select Manage workspaces from the drop-down list on the left.

    The portal page displays a list of companies for which you are an administrator.

  2. In the upper-left area of the portal page, select the Licenses tab.

    A list of licenses is displayed for all workspaces in which you are an administrator. It may take a while to download license information. In this case, a message is displayed asking you to wait.

  3. In the list, select the license that you want to renew.

    Detailed information about the license is shown.

  4. Click the Renew license button.

    The portal redirects you to the online store on a separate browser tab. The price of the license is displayed in the currency of the country you specified during company workspace creation on Kaspersky Business Hub. If you did not specify a country on the portal at the workspace creation stage, or selected the wrong country, please contact Kaspersky Technical Support.

    The price of a license can vary. It depends on the country you specified during company workspace creation and on the license that you are renewing. Price differences may also be due to temporary special offers.

  5. Follow the instructions in the online store.

After renewing the license, you will receive an email message from the online store with an activation code and instructions.

See also:

Viewing license details and entering an activation code

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