About device statuses

17 May 2024

ID 143160

The Devices section of Kaspersky Endpoint Security Cloud Management Console displays the protection statuses of managed devices. The Users section displays the protection statuses of the users' devices.

A device can have one of the following protection statuses:

  • A red exclamation mark in a red square Critical
  • A yellow exclamation mark in a yellow triangle Warning
  • A green check mark in a green circle OK
  • A blue question mark in a blue circle No data yet

The A red exclamation mark in a red square Critical and A yellow exclamation mark in a yellow triangle Warning protection statuses are based on certain conditions and their values. These conditions and their values are configured by Kaspersky experts. You can find the condition that caused the protection status of a specific device in the properties of the device.

The table below lists these conditions and the possible actions that you can perform to switch the protection status from A red exclamation mark in a red square Critical or A yellow exclamation mark in a yellow triangle Warning to A green check mark in a green circle OK:

Conditions that cause the A red exclamation mark in a red square Critical or A yellow exclamation mark in a yellow triangle Warning device status, and possible actions

Condition

Possible actions

  • Security application is not installed
  • Security application is installed but it is not running

Security application is installed but real-time protection is disabled

Anti-malware databases have not been updated in a long time

The device has not connected to Administration Server in a long time

  • Check the device.
  • Check the network settings of the device.

Invalid encryption status of the device

(An error has occurred during data encryption or decryption on the device.)

Check the data encryption or decryption error on the device.

License has expired

Purchase a new license.

Device status stated by the managed application
(A compatibility error has occurred while applying the security settings to the device.)

Re-install the security application on the device.

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