Running remote diagnostics on a Linux-based client device

21 May 2024

ID 257310

Kaspersky Security Center Cloud Console allows you to download the basic diagnostic information from a client device. Alternatively, you can obtain the diagnostic information about a Linux-based device by using the collect.sh script by Kaspersky. This script is run on the Linux-based client device that needs to be diagnosed, and then it generates a file with the diagnostic information, the system information about this device, trace files of applications, device logs, and a dump file for emergency-terminated applications.

We recommend that you use the collect.sh script to obtain all diagnostic information about the Linux-based client device at once. If you download the diagnostic information remotely through Kaspersky Security Center Cloud Console, you will need to go through all sections of the remote diagnostics interface. Also the diagnostic information for a Linux-based device will probably not be obtained completely.

If you need to send the generated file with the diagnostic information to the Kaspersky Technical Support, delete all confidential information before sending the file.

To download the diagnostic information from a Linux-based client device by using the collect.sh script:

  1. Download the collect.sh script packed in the collect.tar.gz archive.
  2. Copy the downloaded archive to the Linux-based client device that needs to be diagnosed.
  3. Run the following command to unpack the collect.tar.gz archive:

    # tar -xzf collect.tar.gz

  4. Run the following command to specify the script execution rights:

    # chmod +x collect.sh

  5. Run the collect.sh script by using an account with administrator rights:

    # ./collect.sh

A file with the diagnostic information is generated and saved to the /tmp/$HOST_NAME-collect.tar.gz folder.

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