Downloading event logs

17 June 2024

ID 197068_1

You can download event logs to your device from a client device only if one of the following conditions is met: the Do not disconnect from the Administration Server option is enabled in the settings of the device, a push server is in use, or a connection gateway is in use. Otherwise, downloading is not possible.

The maximum total number of devices with the Do not disconnect from the Administration Server option selected is 300.

To download an event log from a remote device:

  1. Open the remote diagnostics window of a client device.
  2. In the remote diagnostics window, on the Event logs tab, click All device logs.
  3. In the All device logs window, select one or several relevant logs.
  4. Do one of the following:
    • Download the selected log by clicking Download entire file.
    • Download a portion of the selected log:
      1. Click Download a portion.

        You cannot download portions of several logs at the same time. If you select more than one event log, the Download a portion button will be disabled.

      2. In the window that opens, specify the name and the log portion to download, according to your needs.
      3. Click Download.

The selected event log, or a portion of it, is downloaded to the specified location.

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