Running the remote diagnostics of an application and downloading the results

21 May 2024

ID 197886_1

To start diagnostics for an application on a remote device and download the results:

  1. Open the remote diagnostics window of a client device.
  2. In the remote diagnostics window, select the Kaspersky applications tab.

    In the Application management section, the list of Kaspersky applications installed on the device displays.

  3. In the list of applications, select the application for which you want to run remote diagnostics.

    The list of remote diagnostics options opens.

  4. In the Diagnostics report section, click the Run diagnostics button.

    This starts the remote diagnostics process and generates a diagnostics report. When the diagnostics process is complete, the Download diagnostics report button becomes available.

  5. Click the Download diagnostics report button to download the report.

The report is downloaded to the specified location.

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