Obtaining access to a blocked device

These instructions are intended for users of client computers with Kaspersky Endpoint Security installed.

The Kaspersky Endpoint Security functionality that grants temporary access to a device is available only when Kaspersky Endpoint Security operates under the Kaspersky Security Center policy and this functionality is enabled in the policy settings (see the Kaspersky Security Center Administrator's Guide).

To request access to a blocked device from the Device Control component settings window:

1. In the main application window, select the Protection and Control tab.
2. Click the Endpoint control section.

   The Endpoint control section opens.

3. Right-click to bring up the context menu of the line with information about the Device Control component.

   A menu for selecting actions on the component opens.

4. Click the Access to device button.

   The Request access to device window opens.

5. From the list of connected devices, select the one to which you want to obtain access.
6. Click the Generate request access file button.

   This opens the Creating request access file window.

7. In the Access duration field, specify the period of time for which you want to have access to the device.
8. Click the Save button.

   This opens the standard Save request access file window of Microsoft Windows.

9. In the Save request access file window of Microsoft Windows, select the folder in which you want to save the request access file for the device, and click the Save button.
10. Send the device request access file to the LAN administrator.
11. Receive the device access key file from the LAN administrator.
12. In the Request access to device window, click the Activate access key button.

    The standard Open access key window of Microsoft Windows opens.

13. In the Open access key window of Microsoft Windows, select the device access key file received from the LAN administrator and click Open.

    The Activating the access key for the device window opens and displays information about granted access.

14. In the Activating the access key for the device window, click OK.

To request access to a blocked device by clicking the link in the message informing that the device is blocked:

1. In the window with the message that informs that a device or connection bus is blocked, click the Request access link.

   This opens the Creating request access file window.

2. In the Access duration field, specify the period of time for which you want to have access to the device.
3. Click the Save button.

   This opens the standard Save request access file window of Microsoft Windows.

4. In the Save request access file window of Microsoft Windows, select the folder in which you want to save the request access file for the device, and click the Save button.
5. Send the device request access file to the LAN administrator.
6. Receive the device access key file from the LAN administrator.
7. In the Request access to device window, click the Activate access key button.

   The standard Open access key window of Microsoft Windows opens.

8. In the Open access key window of Microsoft Windows, select the device access key file received from the LAN administrator and click Open.

   The Activating the access key for the device window opens and displays information about granted access.

9. In the Activating the access key for the device window, click OK.

The time period for which access to the device is granted may differ from the amount of time that you requested. Access to the device is granted for the time period that the local area network administrator specifies when generating the device access key.