Creating a trace file

To create a trace file:

1. Open the main application window.
2. In the main application window, click the button.

   The Support window opens.

3. In the Support window, click the System tracing button.

   The Information for Technical Support window opens.

4. To start the tracing process, select the Enable tracing check box.
5. In the Level drop-down list, select the trace level.

   You are advised to clarify the required trace level with a Technical Support specialist. In the absence of guidance from Technical Support, set the trace level to Normal (500).

6. Reproduce the situation in which the problem occurred.
7. To stop the tracing process, return to the Information for Technical Support window and clear the Enable tracing check box.

After creating the trace file, you can proceed to uploading the trace results to the Kaspersky server.