Viewing and deleting service requests

Service requests are tasks that are performed while solution components are working and are automatically created as a result of user actions. For example, when a user applies a CPE template to a device, a corresponding service request is created.

Viewing service requests

You can view the service requests of a tenant, a CPE device, and an SD-WAN instance:

• To view service requests for a tenant, go to the Tenants section and under Tenants, select a tenant.

  The list of service requests is displayed under Service requests.

• To view service requests for an SD-WAN instance, you need to go to the section SD-WAN→SD-WAN instances , click on the instance and in the displayed settings area, select the tabService requests ...

  A table of service requests is displayed.

• To display service requests for a CPE device, go to the SD-WAN → CPE section, click the device, and in the displayed settings area, select the Service requests tab.

  A table of service requests is displayed.

The list of service requests of a tenant displays the name and ID of the service request, as well as its creation date and time. Information about service requests of an SD-WAN instance and CPE device is displayed in the following table columns:

• Name is the name of the service request.
• Created is the date and time when the service request was created.
• Task ID is the ID of the service request.
• Time is the duration of the service request in seconds.
• Status is the status of the service request.
• Actions contains the actions can be performed with the service requests.

You can open a step-by-step log of a service request by doing one of the following:

• If you want to open the step-by-step log of a tenant's service request, click the name of the service request.
• If you want to open a step-by-step log of a service request for an SD-WAN instance or CPE device, click the ID of the service request.

A step-by-step log of the service request is displayed.

The log contains information about the steps at which the errors occurred, as well as a detailed description of the errors.

Deleting service requests

You can delete service requests of an SD-WAN instance or a CPE device. Deleting a service request stops the associated operation.

Deleted service requests cannot be restored.

To delete a service request, do one of the following:

• If you want to delete an individual service request, click Delete next to it.
• If you want to delete all service requests, in the upper part of the settings area, under Actions, click Delete all service requests.

The service requests are deleted and are no longer displayed in the table.