Kaspersky Security Center

Running the remote diagnostics of Kaspersky Security Center Network Agent and downloading the results

14 April 2024

ID 197886

To start diagnostics for Kaspersky Security Center Network Agent on a remote device and download the results:

  1. Open the remote diagnostics window of a client device.
  2. In the remote diagnostics window, click Remote diagnostics.
  3. In the Statuses and logs window that opens, select the Kaspersky applications section.

    This opens the list of Kaspersky applications installed on the device.

  4. In the list of applications, select Kaspersky Security Center Network Agent.

    The list of remote diagnostics options is displayed.

  5. In the Diagnostics report section of the list, click the Run diagnostics button.

    This starts the remote diagnostics process and generates a diagnostics report. When the diagnostics process is complete, the Download diagnostics report button becomes available.

  6. Download the report by clicking the Download diagnostics report button.

The report is downloaded to the location that you specified.

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