Kaspersky Security Center

Network Agent functional failure events

14 April 2024

ID 165484

The table below shows the event types of Kaspersky Security Center Network Agent that have the Functional failure severity level.

For each event that can be generated by an application, you can specify notification settings and storage settings on the Event configuration tab in the application policy. If you want to configure notification settings for all the events at once, configure general notification settings in the Administration Server properties.

Network Agent functional failure events

Event type display name

Event type ID

Event type

Description

Default storage term

Update installation error

7702

KLNAG_EV_PATCH_INSTALL_ERROR

Events of this type occur if automatic updating and patching for Kaspersky Security Center components was not successful. The event does not concern updates of the managed Kaspersky applications.

Read the event description. A Windows issue on the Administration Server might be a reason for this event. If the description mentions any issue of Windows configuration, resolve this issue.

30 days

Failed to install the third-party software update

7697

KLNAG_EV_3P_PATCH_INSTALL_ERROR

Events of this type occur if Vulnerability and patch management and Mobile Device Management features are in use, and if update of third-party software was not successful.

Check whether the link to the third-party software is valid. Read the event description.

30 days

Failed to install the Windows Update updates

7717

KLNAG_EV_WUA_INSTALL_ERROR

Events of this type occur if Windows Updates were not successful. Configure Windows Updates in a Network Agent policy.

Read the event description. Look for the error in the Microsoft Knowledge Base. Contact Microsoft Technical Support if you cannot resolve the issue yourself.

30 days

See also:

Network Agent warning events

Network Agent informational events

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