Downloading a trace file

To obtain a trace file:

1. In the application web interface window, select the Nodes section.
2. Click Get diagnostic information in the upper part of the workspace to open the Diagnostic information for Technical Support window.

   The workspace displays the table of cluster nodes with information about the time when a trace file was last created for each node.

3. In the table, select the node for which you want to download a trace file.

   This opens the View results window.

4. In the row containing the relevant file, click to the right of the file name.

The archive containing the file is saved on your computer in the browser's downloads folder.