How to reset your password
4 April 2023
ID 96933
If you forgot your password for your Management Console account, you can restore access to your account by resetting your password.
To reset the account password:
- On the sign-in page click the Forgot your password link.
- Enter the email address you specified when creating your account.
- Click Continue.
If the email address specified is registered on the website, a message containing a link for resetting the password will be sent.
- Click the link in the message.
- In the window that opens, type a new password and confirm it.
The password must contain at least 8 characters that include at least one numeral, one uppercase and one lowercase letter, and no spaces. The password must not duplicate one of your recent passwords. See Password requirements.
- Enter a security code if you have set up two-step verification for your account.
- Click Continue.
The new password for signing in to Management Console is saved.
If you did not receive a message, check your spam folder or that the email address you entered is correct, and try again. If you still did not receive a message, the email address you specified is probably not registered on the website. You can contact Customer Service.