Files required for troubleshooting remote installation issues in Kaspersky Security Center
Latest update: 15 October 2024
ID: 10571
Show applications and versions that this article concerns
- Kaspersky Security Center 15.1 (version 15.1.0.20748)
- Kaspersky Security Center 14.2 (version 14.2.0.26967)
- Kaspersky Security Center 14 (version 14.0.0.10902)
To troubleshoot issues that may occur during remote installation of Kaspersky Endpoint Security or other Kaspersky applications via Kaspersky Security Center, technical support engineers may require files with additional information:
- Remote installation log from the computer experiencing issues, exported in a .TXT file.
- Network agent trace file from the device experiencing issues if you have selected installation via Network agent, or if Network agent suddenly halts during installation. The file is named $klnagent-1103.log.
- Trace files of Network agent which is used as a distribution point if applications are installed via Network Agent. The file is named $klnagent-1103.log.
- Kaspersky Get System Info report from the device with issues (the archive containing a report).
- Administration Server trace file. The file with the name: $klserver-1093.log.
Enable tracing on all the required devices before starting a remote installation task. If the issue persistently reoccurs, enable tracing before creating a remote installation task.
How to save a remote installation log in Kaspersky Security Center
- Open the Tasks node, select the Install application remotely task and click View results.
- Right-click the required device with the Completed successfully status and select Export in the context menu.
- Follow the Wizard's instructions to export data to a .TXT file.
