Files required for troubleshooting remote installation issues in Kaspersky Security Center

Latest update: 28 February 2024 ID: 10571
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Security Center 14.2 (version 14.2.0.26967)
  • Kaspersky Security Center 14 (version 14.0.0.10902)
  • Kaspersky Security Center 13.2 (version 13.2.0.1511)
  • Kaspersky Security Center 13.1 (version 13.1.0.8324)
  • Kaspersky Security Center 13 (version 13.0.0.11247)
 
 
 
 

To troubleshoot issues that may occur during remote installation of Kaspersky Endpoint Security or other Kaspersky applications via Kaspersky Security Center, technical support engineers may require files with additional information:

Enable tracing on all the required devices before starting a remote installation task. If the issue persistently reoccurs, enable tracing before creating a remote installation task.
 
 
 
 

How to save a remote installation log in Kaspersky Security Center

 
 
 
 
 
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