Frequently asked questions about purchasing of applications for home

How to choose a Kaspersky solution for home

How to choose a Kaspersky solution for home that would suit you most?

Licensing and activation

Where to buy an activation code for a Kaspersky application?

What is a trial license for a Kaspersky application?

How to activate a Kaspersky application on multiple devices?

How to change the number of protected devices for a Kaspersky application?

Subscription information

What is a subscription?

How will my subscription be automatically renewed?

How do I cancel the subscription?

What is your policy on cancelled subscriptions?


What payment methods can I use?

Should I use spaces or dashes when I enter my credit card number?

Does my billing address have to match the address on file with my credit card?

Why is my credit card being rejected?

When will my credit card be charged?

How can I identify the transaction?

Can I place an order without a credit card?

What to do in case of payment issues?

Order delivery

What to do if I entered a wrong email address during purchase?

Download and getting started

How do I download my purchase?

How do I redownload my purchase?

How do I get my activation code?

Returns and cancellations

What is your refund policy?

How do I request a refund?

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