“Key is blocked” error

Latest update: August 21, 2020 ID: 12009


This means that the code has been blocked by Kaspersky Lab engineers to prevent it being used illegally.

You must activate the application with a new activation code.

This error may also occur if you have bought the activation code for the application on a POSA (Point of Sale Activated) card and activated it immediately after the purchase. In this case, please wait, the code will be ready for use within an hour.


To get a new activation code, contact Kaspersky Lab technical support:

Please provide the following information in your request: 

You can buy a new activation code in the online store or through a  Kaspersky retail partner.


What to do if the error occurred while using a trial version

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