How to collect basic diagnostic information from a computer using the collect.sh script
Latest update: 19 March 2024
ID: 15732
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12 for Mac
- Kaspersky Endpoint Security 11 for Mac
- Kaspersky Endpoint Security 12 for Linux
- Kaspersky Endpoint Security 11 for Linux
- Kaspersky Security 8.0 for Linux Mail Server (version 8.0.3.30)
- Kaspersky Secure Mail Gateway (version 1.1.2.30)
- Kaspersky Embedded Systems Security for Linux
- Kaspersky Industrial CyberSecurity for Linux Nodes
- Kaspersky Web Traffic Security
- Kaspersky CyberTrace
- Kaspersky Unified Monitoring and Analysis Platform
- Kaspersky Automated Security Awareness Platform
- Kaspersky Scan Engine
- Kaspersky Private Security Network
- Kaspersky Research Sandbox
- Kaspersky Extended Detection and Response
A Kaspersky technical support engineer may ask you to attach a report created using the collect.sh script. The report will collect all basic diagnostic information from a computer running a Unix-based operating system.
Before sending the report to technical support, remove any information that you consider confidential from this report.
To create the report:
- Download the archive with the script: collect.tar.gz.
- Copy the archive to the computer on which the application that doesn’t work correctly is installed.
- Extract the files from the archive:
# tar -xzf collect.tar.gz
- Set the rights for running the script:
# chmod +x collect.sh
- Run the script with the administrator rights:
# ./collect.sh
The report will be created in the folder /tmp/$HOST_NAME-collect.tar.gz.