What to do if the license for your Kaspersky application did not renew automatically
Latest update: 25 September 2024
ID: 14710
Show applications and versions that this article concerns
- Kaspersky Standard, Plus, Premium
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
Issue
You purchased a license with the auto-renewal feature enabled, but it failed to renew automatically.
Solution
- Make sure that 24 hours have passed since your payment. It may take up to 24 hours between payment and renewal of the expiration date in the application window.
- Update the subscription or license status manually. See the instructions for the following applications:
- If the status update did not help, enter the activation code from the email you received after purchasing your license. Use the instructions below.
- Check if the payment was completed correctly. Make sure the payment details are valid. If you bank card has expired, update the payment data using this guide.
How to update the subscription status in Kaspersky Standard, Plus, Premium
- Open the Profile section.
To learn how to open the main application window, see the instructions. - Click Details in the Subscription block.
- Click Update status.
How to update the license status in Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- In the application window, click License: expired.
- To learn how to open the main application window, see the instructions.
- Click Update status.
How to renew a license in Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- Find the activation code sent to your email after purchase.
The activation code does not change by auto-renewal: use the same code you received after purchasing the license. If you lost the activation code, follow these recovery instructions.
- Click Show details.
- Click
.
- Click Continue.
- Click Enter activation code.
- Enter the activation code from the message which was sent to your email when you purchased the license.
- Click Activate.
What to do if your bank card has expired
- Sign in to My Kaspersky.
- Click your email address in the upper-right corner and select Account settings.
- Go to the Payment method tab. Update your payment details and save the changes.
Useful references
How to reactivate a Kaspersky application with the same activation code
How to change your payment details or email you specified when buying a license for a Kaspersky application
How to transfer a Kaspersky application license from the old computer to a new one
Where to enter an activation code in a Kaspersky application
About auto-renewal for Kaspersky solutions for home