How to remove viruses from your computer before installing a Kaspersky Lab product
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General articles: Before installation

 
 
 

How to remove viruses from your computer before installing a Kaspersky Lab product

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Latest update: 2019 May 24 ID: 12781
 
 
 
 

This article concerns:

  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Small Office Security
 
 
 
 

When you are installing a Kaspersky Lab product, the following errors might occur:

This means that your computer has most likely been infected with malware that is blocking the installation. Should this be the case, we recommend that you do the following:
 
 
 
 
 

Use the Kaspersky Virus Removal Tool

 
 
 
 
 

Use Kaspersky Rescue Disk

 
 
 
 
 

What to do if the application still fails to install

 
 
 
 
 

What to do if you can't update your Kaspersky Lab application to the latest version

 
 
 
 
 

What to do after installing the application

 
 
 
 
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