False detections by Kaspersky products. What to do?


Safety 101: Questions and answers


False detections by Kaspersky products. What to do?

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Latest update: October 23, 2019 ID: 1870

A false detection, or a false positive, is a case of incorrect detection of a clean file or website as infected. 

At Kaspersky, we continuously improve the product testing system and strive to decrease the number of false positives. However, it is impossible to completely avoid such cases, as new threats arise every moment.

Kaspersky delivers fast reaction to the new threats by providing the users with hourly database updates (which include the signatures of threats).

A questionable alternative to this approach is longer reaction time. With the reaction time increased, the users may receive necessary updates when the new malware has already infiltrated their computers and inflicted damage (for example, has stolen the bank account details, credit card numbers and so on). In this case, the trade-off between the protection reliability and the amount of false detections is necessary and we try to achieve the best compromise.

If you suspect a false positive, check the file or the website using Kaspersky VirusDesk. If necessary, send the file for further analysis.

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