Sending data files
Sending data files
1 July 2024
ID 128323
Once created, the trace files and the system state report should be sent to Customer Service specialists.
You will need an active request number to upload files to the Kaspersky Support server. You can find this number on My Kaspersky.
How to upload data files to the Kaspersky Support server
If you were unable to send the files for any reason, the data files can be stored on your computer and later sent from My Kaspersky.
How to save data files to disk
The created archive can be sent to Customer Service.
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