To know the cause of the problems that occur during Kaspersky Internet Security 2017 databases update, Kaspersky Lab Technical Support may ask for a detailed update report. Information on the progress of update tasks is saved to application reports.
To get a detailed update report, do the following:
To register all events of Kaspersky Internet Security 2017 in the update report, enable logging of non-critical events:
If you have problems opening the application window, see this guide.
Run the databases update task in Kaspersky Internet Security 2017. Wait until it completes successfully or returns an error.
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Archive the update report file (for example, using WinZip ).
Create a request to Kaspersky Lab Technical Support via My Kaspersky. Please describe the problem in detail and attach your archived report.
Find more about using My Kaspersky .
To disable logging of non-critical events:
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