Kaspersky Internet Security 2017

To register all events of Kaspersky Internet Security 2017 in the update report, enable logging of non-critical events:

1. In the main window of Kaspersky Internet Security 2017, click the gear button (Settings).

If you have problems opening the application window, see this guide.

2. In the Settings window, go to the Additional section and select Threats and exclusions in the right frame.

3. In the Reports and Quarantine settings view, select the check box Log non-critical events.

Run the databases update task in Kaspersky Internet Security 2017. Wait until it completes successfully or returns an error.

1. In the main window of Kaspersky Internet Security 2017, click More tools.

If you have problems opening the application window, see this guide.

2. In the Tools window, click Report.

3. In the Reports window, click Detailed reports.

4. In the upper right part of the Reports window, click Databaseupdate.
5. In the upper right part of the window, click Export....

6. In the Save as dialog box, specify a file name and the folder where the report will be saved.
7. Click Save.

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8. In the Detailed reports window, select the update task which did not complete successfully.
9. In the right frame, click Details

10. In the window with the detailed report on the task, click Export.

11. In the Save As dialog box, specify the folder where you will save the report and give a unique name to it.
12. Click Save.

Archive the update report file (for example, using WinZip ).

Create a request to Kaspersky Lab Technical Support via My Kaspersky. Please describe the problem in detail and attach your archived report.

Find more about using My Kaspersky .

To disable logging of non-critical events:

1. In the main window of Kaspersky Internet Security 2017, click the gear button. If you have problems opening the application window, see this guide.
2. In the Settings window, go to the Additional section and select Reports and Quarantine in the right frame.
3. In the Reports and Quarantine settings view, clear the check box Log non-critical events.