Support Tools in Kaspersky Anti-Virus 2015


Kaspersky Anti-Virus 2015


Support Tools in Kaspersky Anti-Virus 2015

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2014 Jun 16 ID: 11251
After installing Kaspersky Anti-Virus 2015 you may witness situations when the operating system becomes unstable (for example, messages about operating system errors may appear when booting the computer or starting some task). This probably means the application has a conflict either with some software or driver installed on your computer.
To resolve some of the problems with Kaspersky Anti-Virus 2015 that you may encounter, Kaspersky Lab Technical Support may require trace files of the application components.
We DO NOT RECOMMEND you to perform the actions described below unless they are required and guided by a Technical Support engineer. Trace collection may account for disk space shortage if enabled accidentally.

1. How to create trace files


2. How to locate trace files


3. How to run an AVZ script


4. How to create a system state report and get an AVZ utility report


5. How to upload trace files to Kaspersky Lab server


6. How to save the reports

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