ASUS devices

18 January 2023

ID 210889

Kaspersky Safe Kids may have the following issues and solutions on ASUS devices:

  • On the ASUS ZenFone 2, Kaspersky Safe Kids may not start after the device is restarted or the app is unloaded from memory. To fix this, allow autostart for Kaspersky Who Calls in the Autostart Manager settings.
  • On the devices with Asus Mobile Manager installed, if you configure Kaspersky Safe Kids and then close it from recent apps, Asus Mobile Manager may block autostart of Kaspersky Safe Kids. As a result, Kaspersky Safe Kids will be unable to receive and run commands from My Kaspersky.
  • Due to certain firmware features of ASUS devices, issues may arise while entering a password using any layouts but the English one. Language switch does not work in the password field. The issue is known to occur on ASUS ZenFone 6.

    To enter a password in a non-English layout, use one of the following options:

    1. Install a third-party keyboard from Google Play and use it to enter the password.
    2. Enter the password in another application, then copy and paste it into the password input field.

Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.