Common issues

18 January 2023

ID 210796

Kaspersky Safe Kids for Android has the following limitations:

  • We do not recommend installing Kaspersky Safe Kids in the child mode on Oppo devices. Installed on Oppo as on a parent's device, the application works correctly.
  • Kaspersky Safe Kids is incompatible with Chromebook devices.
  • On Android 4, the latest version of Google Play Services must be installed. Otherwise, some features of the Kaspersky Safe Kids may work incorrectly.
  • Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.
  • In rare cases, it may take some time to activate your subscription. To finish the activation process successfully, make sure the device is connected to the Internet and do not sign out of your My Kaspersky account.
  • Kaspersky Safe Kids might not work as intended on devices that use Android Go, due to the technical characteristics of that operating system.

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