Managing subscriptions
5 December 2023
ID 165615
A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).
You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.
About auto-renewal
A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.
If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.
Ordering a subscription for Kaspersky VPN Secure Connection will not cancel your other subscriptions that include Kaspersky VPN Secure Connection. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.
About canceling a subscription
To cancel a subscription or switch to manual renewal:
- Go to your personal account page on the service provider's website.
- Check if there are any active subscriptions that include the app for which you are buying a subscription.
Cancel or disable auto-renewal for subscriptions that you don’t need.
You can only resume auto-renewal for subscriptions purchased via Google Play. To do so, follow the instructions in Google Play Help.
You can only buy one subscription for Kaspersky VPN Secure Connection per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.
If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.
When you subscribe to the unlimited version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.
If you subscribe to Plus and Premium plans of Kaspersky, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky Plus.
Blocked subscription
The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.
To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.