"Internal Error 2318" when installing or uninstalling the app

This article concerns:

• Kaspersky Security Cloud
• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Small Office Security

When installing or uninstalling a Kaspersky application, an error may occur with the message "Internal Error 2318".

Solution

1. Uninstall your Kaspersky application using the kavremover tool. See this article for instructions.
2. Restart your computer.
3. If the error occurred during the installation, download the latest version of the app from the Kaspersky website and try installing it again.

What to do if the issue persists

If the instructions didn't help, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.