Kaspersky Security Cloud 20 for Windows
 
 

Kaspersky application crashes during installation of SP 1 for Windows 7

Latest update: 11 July 2023 ID: 6009
 
 
 
 

Issue

If a Kaspersky application was not unloaded from the computer memory before installing SP1 for Windows 7, the application may crash during the SP1 installation.

Solution

Before installing SP1 for Windows 7, exit a Kaspersky application:

  1. In the lower-right corner of the taskbar, right-click the application icon. If this icon is hidden, click How to view the hidden icons in Windows.
  2. Select Exit from the context menu.

Exiting a Kaspersky application

  1. Once SP1 for Windows 7 is installed, start the application.
    1. Click Start → All  Programs.
    2. Select the folder with the application name.
    3. Click the application name.

What to do if the issue persists

If the issue persists, send a request to Kaspersky Customer Service with a detailed description of the issue.

 
 
 
 
 
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