Error when updating anti-virus databases from the Kaspersky Security Center repository

Issue

You can encounter an error when updating anti-virus databases from the Kaspersky Security Center repository.

Solution

To eliminate the error, use the recommendations:

• Clear the updates repository in Kaspersky Security Center using the instructions.
• Follow the recommendations on resolving known issues when downloading updates to the repository.
• Check that the Network agent service is running, there are no connection errors with Kaspersky Security Center, and the status of the affected device is displayed correctly in Kaspersky Security Center.
• Make sure that the application version is supported.
• Check that the application for which you want to remotely update the anti-virus bases is running.
  You can do it locally or via Kaspersky Security Center.
• If you are using a distribution point to deploy anti-virus database updates to devices, make sure that this distribution point is available.
  If the distribution point is not available and the distribution points are assigned automatically, set the manual assignment of the distribution points and apply the new settings.
• Change an update source:
  1. Open the settings of Kaspersky Security Center.
  2. Select Kaspersky update servers as the update source on one of the devices instead of the Administration Server.
  3. Try to update the anti-virus databases again.

What to do if the issue persists

If the issue persists, use these recommendations and submit a request to Kaspersky technical support via Kaspersky CompanyAccount.