Error 0x800708B0 (The account already exists) when installing Kaspersky Security Center Network Agent

Latest update: 25 December 2023 ID: 8433
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Security Center 14.2 (version 14.2.0.26967)
  • Kaspersky Security Center 14 (version 14.0.0.10902)
  • Kaspersky Security Center 13.2 (version 13.2.0.1511)
  • Kaspersky Security Center 13.1 (version 13.1.0.8324)
  • Kaspersky Security Center 13 (version 13.0.0.11247)
 
 
 
 

Issue

When installing Network Agent on a server that is acting as a domain controller, you may get the error “System error 0x800708B0 (While creating domain group 'KLAdmins' domain controller \\BN-DC returned error 'System error 0x8B0 (The account already exists.)'.)”.

 

The installation log registers the following event:

Application: Kaspersky Security Center Network Agent - Error 25003. System error 0x800708B0 (While creating domain group 'KLAdmins' domain controller \\BN-DC returned error 'System error 0x8B0 (The account already exists.)'.)

Cause

  • The KLAdmins and KLOperators groups have been duplicated with the suffix CNF.
  • The pre-Windows 2000 group name has been modified with the prefix $DUPLICATE-.

Solution

  1. In the Active Directory Users and Computers snap-in, go to Users.
  2. Delete duplicates of the KLAdmins and KLOperators groups that have the suffix CNF.

Removing duplicate groups in the “Active Directory Users and Computers” snap-in.

  1. Open the properties of the KLAdmins and KLOperators groups.
  2. In the Group name (pre-Windows 2000) field, remove the prefix $DUPLICATE-.

Editing group properties in the “Active Directory Users and Computers” snap-in.

  1. Try to install Network Agent once again.

What to do if the issue persists

If the issue persists, use these recommendations and submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount.

 
 
 
 
 
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