Kaspersky Internet Security 20
 
 

Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

Latest update: January 25, 2022 ID: 14826
 
 
 
 

This article concerns:

  • Kaspersky Basic, Standard, Plus
  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
 
 
 
 

Issue

Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".

Solution

Try to install the product once again. To do so:

  1. Download the application installer.
  2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information or Subscription details checkbox.
  3. Restart your PC.
  4. Run the installation file and follow the instructions from these articles:

The application has been reinstalled.

 
 
 
 
 

What to do if the error persists

 
 
 
 
 
Did you find what you were searching for?
Thank you for your feedback!