Renewing the subscription using a reserve activation code

9 November 2022

ID 214985

If you have a new activation code, you can add it to the application to be used as a reserve code. When the current subscription expires, the application is activated automatically with the reserve activation code. This way, you can ensure uninterrupted protection for your device.

There are cases when you cannot add a reserve activation code.

To add a reserve activation code:

  1. Open the main application window.
  2. Go to the Profile section. If your device is connected to your My Kaspersky account, your email address is displayed here.
  3. Under subscription information, click the three dots and select Enter activation code.
  4. In the entry field, enter the activation code and click the Save activation code button.

The reserve activation code will be displayed in the Subscription details window.

If you enter a reserve activation code that was issued for multiple devices, you must follow the steps to apply the reserve code on all devices where you want to renew the subscription automatically.

An attempt to activate and fully verify the reserve code will be made when the current subscription expires, or if the current subscription is removed from the device. The application verifies the expiration date of the reserve activation code, the maximum number of devices that the subscription can be used on, as well as the compatibility of the subscription with the installed version of the application. During the activation of a reserve activation code, a connection to the My Kaspersky account may be required.

If the reserve activation code that you are adding has already been applied on this device or on another device, the activation date for the purpose of renewing the subscription using the reserve code is the date on which the application was activated with this code for the first time. To renew the subscription, add a reserve activation code that has an expiration date later than the expiration date of the subscription currently used by the application.

If the application did not automatically activate with a reserve activation code, you can activate it manually by clicking the Try again button. If the current subscription is blocked, you can activate the application using a reserve activation code by clicking Activate now.

You can also send the reserve activation code to devices from your My Kaspersky account. For details about sending a subscription to a device connected to your account, see My Kaspersky help.

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