Configuring Malfunction diagnosis settings in Kaspersky Security Center

If a problem occurs when operating Kaspersky Embedded Systems Security (for example, the application crashes), you can diagnose it. To do so, you can enable the creation of trace files and a dump file for the Kaspersky Embedded Systems Security process and send these files for analysis to Kaspersky Technical Support.

Kaspersky Embedded Systems Security does not send any trace or dump files automatically. Diagnostic data can only be sent by a user who has the required permissions.

Kaspersky Embedded Systems Security writes information to trace files and the dump file in unencrypted form. The folder where files are saved is selected by the user and managed by the operating system configuration and Kaspersky Embedded Systems Security settings. You can configure access permissions and allow only required users to access logs, trace files and dump files.

To configure the Malfunction diagnosis settings in Kaspersky Security Center:

1. In the Kaspersky Security Center Administration Console, open the Application settings window.
2. Open the Malfunction diagnosis section.
3. If you want the application to write debug information to a file, in the Troubleshooting settings subsection, select the Enable tracing check box.
4. In the Trace files folder field, specify the absolute path to a local folder where Kaspersky Embedded Systems Security will save trace files.

   The folder must be created beforehand and must be available for writing for SYSTEM account. You cannot specify a network folder, a drive, and environment variables.

5. Configure the level of details of debug information.
   

   Use the options on the list to select the level of details of debug information that Kaspersky Embedded Systems Security saves to the trace file. The list is available if the Enable tracing check box is selected.

   You can select one of the following levels:

   • Full information – Kaspersky Embedded Systems Security saves all debug information to the trace file.
   • Brief information – Kaspersky Embedded Systems Security saves only information about critical events to the trace file.

   A Technical Support representative determines the required level of details intended to resolve any issue that may occur.

   The default level of details is set to Full information.

6. Specify the Maximum size of a trace file (MB).

   Available values: from 1 to 4095 MB. By default, the maximum size of trace files is set to 50 MB.

7. If you want the application to remove the oldest files after the maximum number of trace files is reached, select the Remove the oldest trace files check box.
8. Specify the Maximum number of files for one trace log.

   Available values: from 1 to 999. By default, the maximum number of files is set to 5. The field is available only if the Remove the oldest trace files check box is selected.

9. If you want the application to create a dump file, select the Create dump file check box.
10. In the Dump files folder field, specify the absolute path to a local folder where Kaspersky Embedded Systems Security will save the dump file.

    The folder must be created beforehand and must be available for writing for SYSTEM account. You cannot specify a network folder, a drive, and environment variables.

11. Click OK.

The configured application settings are applied on the protected device.