Kaspersky Endpoint Security 11 for Windows
 
 

Access to websites is blocked, third party applications malfunction when using TLS and SSL on devices with Kaspersky Endpoint Security 11 for Windows installed

Latest update: 25 January 2024 ID: 15215
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
  • Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
  • Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
  • Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
  • Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
  • Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
  • Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
  • Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
  • Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
  • Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
  • Kaspersky Endpoint Security 11.6 for Windows (version 11.6.0.394)
 
 
 
 

Issue

Third-party applications that use TLS and SSL may work incorrectly if Kaspersky Endpoint Security for Windows scans encrypted connections.

Solution

Add an application to Trusted or disable scanning of HTTPS traffic. See the instructions below.

If you disable scanning of HTTPS traffic, it can reduce the protection of your computer.
 
 
 
 

How to add an application to Trusted

 
 
 
 

How to disable scanning of HTTPS traffic

 
 
 
 

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.

 
 
 
 
 
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