Error codes
Errors may occur when working with the application through the command line. When errors occur, Kaspersky Endpoint Security shows an error message, for example, Error: Cannot start task 'EntAppControl'
. Kaspersky Endpoint Security can also show additional information in the form of a code, for example, error=8947906D
(see the table below).
Error codes
Error code | Description |
---|---|
| License key for Kaspersky Endpoint Security is already in use on this computer. |
| License expired. Database update is not available. |
| Key not found. |
| Digital signature missing or corrupted. |
| Data corrupted. |
| Key file corrupted. |
| License expired or license key expired. |
| Key file not specified. |
| Cannot apply key file. |
| Failed to save data. |
| Failed to read data. |
| I/O error. |
| Databases not found. |
| Licensing library not loaded. |
| Databases corrupted or updated manually. |
| Databases are corrupted. |
| Cannot use invalid key file to add a reserve key. |
| System error. |
| Denylist of keys corrupted. |
| Digital signature of file does not match the digital signature of Kaspersky. |
| Cannot use a key for non-commercial license as a key for commercial license. |
| The beta license is required to use the beta version of the application. |
| Key file not compatible with this application. |
| Key blocked by Kaspersky. |
| Application has already been used under a trial license. Cannot add trial key again. |
| Key file corrupted. |
| Digital signature missing, corrupted, or does not match the digital signature of Kaspersky. |
| Cannot add a key if the corresponding non-commercial license has expired. |
| The date the key file was created or used is invalid. Check the system date. |
| Cannot add a key for trial license: another key for trial license is already active. |
| Denylist of keys corrupted or missing. |
| Update description missing or corrupted. |
| Error in license key service data. |
| Cannot use invalid key file to add a reserve key. |
| Error sending request to activation server. Possible reasons: Internet connection error or temporary problems on the activation server. Try to activate the application with the activation code later. If this error persists, contact your Internet provider. |
| Error in response from activation server. |
| Cannot obtain response status. |
| Error occurred when saving temporary file. |
| Activation code has been entered incorrectly or system date is incorrect. Check the system date on the computer. |
| Key file not compatible with this application, or license expired. You cannot activate Kaspersky Endpoint Security by using a key file for a different application. |
| Failed to receive key file. Incorrect activation code was entered. |
| Activation server has returned error 400. |
| Activation server has returned error 401. |
| Activation server has returned error 403. |
| Activation server has returned error 404. |
| Activation server has returned error 405. |
| Activation server has returned error 406. |
| Authentication on proxy server required. Check the network options. |
| Request timeout expired. |
| Activation server has returned error 409. |
| Activation server has returned error 410. |
| Activation server has returned error 411. |
| Activation server has returned error 412. |
| Activation server has returned error 413. |
| Activation server has returned error 414. |
| Activation server has returned error 415. |
| Internal server error. |
| Functionality not supported. |
| Invalid response from gateway. Check the network options. |
| Service unavailable (HTTP Error 503). |
| Gateway response timeout has expired. Check the network options. |
| The protocol is not supported by the server. |
| Unknown HTTP error. |
| Invalid resource ID. |
| Invalid URL. |
| Invalid destination folder. |
| Memory allocation error. |
| Error converting parameters to ANSI string (URL, folder, agent). |
| Error creating worker thread. |
| Worker thread already running. |
| Worker thread not running. |
| Key file not found on activation server. |
| Key is blocked. |
| Internal error of activation server. |
| Not enough data in activation request. |
| License key expired. |
| Incorrect system date is set on the computer. |
| Trial license has expired. |
| License expired. |
| The limit of application activations has been exceeded for the specified code. |
| Activation procedure ended with a system error. |
| Cannot use a key for non-commercial license as a key for commercial license. |
| Activation code is required. |
| Cannot connect to activation server. |
| Activation server is unavailable. Please check your Internet connection settings and retry activation. |
| Application database release date exceeds the license expiration date. |
| Cannot replace the active key with an expired key. |
| Cannot add a reserve key if it expires before the current license. |
| Updated subscription key missing. |
| Incorrect activation code (checksum does not match). |
| Key already active. |
| License types that correspond to active and reserve keys do not match. |
| Component not supported by license. |
| Unable to add subscription key as a reserve key. |
| Transport layer general error. |
| Failed to connect to activation server. |
| Invalid URL format. |
| Failed to convert proxy server address. |
| Failed to convert server address. Check the Internet connection settings. |
| Failed to connect to activation server or proxy server. |
| Remote access denied. |
| Response timeout has expired. |
| Error sending HTTP request. |
| SSL connection error. |
| Operation interrupted by callback. |
| Too many forward attempts. |
| Recipient check failed. |
| Empty response from activation server. |
| Error sending data. |
| Error receiving data. |
| Local SSL certificate error. |
| SSL encryption error. |
| Server SSL certificate error. |
| Invalid contents of network packet. |
| User access denied. |
| Invalid SSL certificate file. |
| Failed to establish SSL connection. |
| Failed to send or receive network packet. Please try again later. |
| Invalid file with revoked certificates. |
| SSL certificate request error. |
| Unknown server error. |
| Internal server error. |
| No license key available for the activation code entered. |
| Active key blocked. |
| Required parameters of application activation request are missing. |
| Incorrect user name or password. |
| Incorrect activation code sent to server. |
| Activation code is invalid for Kaspersky Endpoint Security. You cannot activate Kaspersky Endpoint Security by using a key file for an unknown application. |
| Request is missing an activation code. |
| License expired (according to data from the activation server). |
| Number of activations with this code has been exceeded. |
| Invalid format of request ID. |
| Activation code is invalid for Kaspersky Endpoint Security. Activation code is intended for a different Kaspersky application. |
| Cannot update license key. |
| Activation code is invalid for this region. |
| Activation code is invalid for the Kaspersky Endpoint Security language version. |
| Additional access to the activation server is required. |
| Activation server has returned error 643. |
| Activation server has returned error 644. |
| Activation server has returned error 645. |
| Activation server has returned error 646. |
| Activation code format not supported by activation server. |
| Invalid activation code format. |
| Incorrect system time is set on the computer. |
| Activation code is invalid for the Kaspersky Endpoint Security version. |
| Subscription expired. |
| Number of activations exceeded for this license key. |
| Invalid digital signature of license key. |
| Additional data is needed. |
| User data verification failed. |
| Subscription inactive. |
| Activation server is under maintenance. |
| Unknown error of Kaspersky Endpoint Security. |
| Invalid parameter transferred (for example, an empty list of activation server addresses). |
| Incorrect activation code. |
| Invalid user name. |
| Invalid user password. |
| Invalid response from activation server. |
| Activation request interrupted. |
| Activation server returned an empty forwarding list. |