Kaspersky Endpoint Security 11 for Windows
 
 

Troubleshooting issues when installing, updating and removing Kaspersky Endpoint Security for Windows

Latest update: 3 July 2024 ID: 15378
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Endpoint Security 12.5 for Windows (version 12.5.0.539)
  • Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
  • Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
  • Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
  • Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
  • Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
  • Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
  • Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
  • Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
  • Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
  • Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
 
 
 
 

When installing, updating or removing Kaspersky Endpoint Security for Windows, different errors may occur.

Make sure that your operating system is supported. If your operating system is not supported, take a look at another Kaspersky protection solution:

If you use Kaspersky Security Center to install the Kaspersky Endpoint Security for Windows package on managed devices and the installation stops without displaying errors, follow the instructions.
 
 
 
 

Examples of errors when installing, updating and removing Kaspersky Endpoint Security for Windows

 
 
 
 

Solution

If the problem is observed only on some devices on the network, check the root causes of the problem on the malfunctioning devices using the instructions below.

 
 
 
 

Step 1. Rule out possible hardware problems

 
 
 
 

Step 2. Check the device for operating system malfunctions

 
 
 
 

Step 3. Make sure that there are no software problems

 
 
 
 

Step 4. Restore the corrupted installation of Kaspersky Endpoint Security for Windows

 
 
 
 

Step 5. Remove the corrupted installation of Kaspersky Endpoint Security for Windows

 
 
 
 

Step 6. Clean up traces of previous installations using the kavremover tool

 
 
 
 

What to do if the issue persists

 
 
 
 
 
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