License problem in the My Kaspersky account

Latest update: July 11, 2023 ID: 14697

When activating a Kaspersky application, you may get an error message saying that the license is not available or there is a problem with the license in your My Kaspersky account.


Send the license to the device from your account at My Kaspersky. See the Online Help page for instructions.

What to do if the error persists

If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

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