Auto-renewal provides continuous uninterrupted protection by automatically renewing your Kaspersky applications before the license expires. You will not have to monitor the license term, place an order, and manually activate an application with a new activation code.
Please be aware that you do not need to do anything to renew your license.
2 weeks prior to the license expiry, you will receive an email stating the amount and on which date you will be charged.
You can cancel the subscription or do nothing. To cancel the auto-renewal, follow the links in this email.
If you don’t cancel the auto-renewal, your credit card will be charged 2 days prior to the license expiry.
Your Kaspersky license will be renewed automatically. You will then receive a confirmation email upon successful renewal.
Fill out the form on the Digital River website to find your order status. Then you will see the Cancel and the Renewal buttons on the Order Details page. Pressing Cancel will stop the Auto-Renewal plan. Your application will still be active until the subscription expiry date. If you experience any problems, please contact Kaspersky Customer Service.
Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.
Сontact Kaspersky Customer Service. Specify your order details when creating a request. If your order cannot be cancelled, you will receive an email with the date when your purchase was sent to you.
If you have paid for your order by wire transfer and have not finished the payment, your order will be automatically cancelled after 30 days.
If your order is in the process of delivery, you can cancel your order only on the same day the order was placed.
An order that has already been delivered cannot be cancelled.
We accept payment by credit cards of Visa, MasterCard, Eurocard, Discover, American Express, Diner's Club, JCB. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
There are many possible reasons for a credit card not being accepted:
The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment, you can contact Kaspersky Customer Service. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
No. Unfortunately, we only accept payments by credit card.
Then, go to Manage my subscriptions and click the Edit Payment information link. In the window that opens you can both edit and add new payment methods.
The charge for your order will appear on your credit card as: DRI*, DRI, Digital River, DRI*Kaspersky.
Your credit card will be charged within a day of the completion of your order.
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Download
To download your purchase, click the Download button on the Order Details page or right-click the Download button and then click Save target as in Microsoft® Internet® Explorer® or in Mozilla® Firefox®. Do not change the name of the downloaded file as this could cause installation problems.
If you have any questions or need assistance with downloading, please contact Kaspersky Customer Service.
To redownload an application, go to the Order Details page and click Download.
If you have any questions or need assistance with downloading, please contact Kaspersky Customer Service.
Activation
To learn your activation code, you can do one of the following:
Open the email that was sent to the address you specified when making the purchase. You will find the activation code there.