What to do if you have forgotten your password or passcode


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What to do if you have forgotten your password or passcode

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Latest update: 2019 May 23 ID: 13906

This article concerns the following products:

  • Kaspersky Anti-Virus
  • Kaspersky Internet Security
  • Kaspersky Internet Security for Mac
  • Kaspersky Internet Security for Android
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Security Cloud for Mac
  • Kaspersky Small Office Security
  • Kaspersky Safe Kids
  • Kaspersky Password Manager

In Kaspersky Lab products, a password or passcode is used to:

  • Protect application settings.
  • Protect the application against being removed or exited.
  • Sign in to the My Kaspersky.
  • Change the Kaspersky Safe Kids settings on a parent’s device (in this case, the passcode is your access code).
  • Protect data in Kaspersky Password Manager (in this case, the password is the application’s master password).
  • Protect data vaults that have been created with a Kaspersky Lab product.  
If a Kaspersky Lab application requests a code in the format XXXXX-XXXXX-XXXXX-XXXXX, it means you need to enter your activation code. For information about where to find your activation code, see this article.

This article describes the following:

  • Instances in which Kaspersky Lab products prompt you for your password or passcode.
  • Where to find your password or passcode.
  • What to do if you have forgotten your password or passcode. 

Please note that you cannot recover the master password for accessing the Kaspersky Password Manager storage or passwords for data vaults.


Password required to change application settings and to remove or exit the application


My Kaspersky password required for signing in, remote management and license renewal in Kaspersky Safe Kids


Access code required for configuring Kaspersky Safe Kids on a parent’s device


Secret code required in Kaspersky Internet Security for Android


Master password in Kaspersky Password Manager


Passwords for data vaults

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