How to find a crash report of a Kaspersky Lab product in macOS (OS X) in CRASH format

 

General articles: macOS

 
 
 

How to find a crash report of a Kaspersky Lab product in macOS (OS X) in CRASH format

Back to "macOS"
Latest update: 2019 Apr 15 ID: 8427
 
 
 
 

To determine the cause led to the application crash, Kaspersky Lab Technical Support experts may ask you to send a crash report in CRASH format. The crash report may be located in the following folders:

  • /Libraries/Logs/DiagnosticReports
  • /Users/Username/Library/Logs/DiagnosticReports
  • /Libraries/Logs/CrashReporter
  • /Users/Username/Library/Logs/CrashReporter

The path to .CRASH file in mac OS (OS X)

In Mac OS X 10.7 (Lion) and later the Library folder is hidden. To learn how to open the folder, see the guide in the block below.

Send a request to Kaspersky Lab Technical Support via the My Kaspersky portal, and include a detailed description of the issue. To your request, please attach the file of kis_xxxxxxxxxxx.crash type from the CrashReporter or DiagnosticReports folder.

For instructions on how to use My Kaspersky, see the Online Help page.

 
 
 
 
 

How to allow the access to the folder in Mac OS X 10.7 (Lion) and later.

 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

Back to "macOS"
 
 

 
 

How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK