To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report:
To create a report:
The report file lk.tar.gz will appear on the Desktop.
Send a request to Kaspersky Lab technical support via My Kaspersky. Please describe the issue in detail and attach the lk.tar.gz file to your request.
For information on how to use My Kaspersky, see the Online Help page.
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