How to create a report using the application Info.sh for Mac

 

General articles: macOS

 
 
 

How to create a report using the application Info.sh for Mac

Back to "macOS"
Latest update: March 11, 2021 ID: 14534
 
 
 
 

To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report:

  • The names of applications and browser extensions on the device.
  • Startup settings for installed applications.
  • MD5 hashes.

To create a report:

  1. Download the info.tar archive and extract the files from it.
  2. Open Finder. 
  3. Go to Applications → Utilities. 
  4. Double-click Terminal. 

Opening Terminal from Finder 

  1. Drag and drop info.sh from the archive to the Terminal window.
  2. Press Enter on the keyboard. 

Moving the info.sh file to Terminal 

The report file lk.tar.gz will appear on the Desktop. 

Submit a request to Kaspersky technical support by choosing the topic and filling out the form.

 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

Back to "macOS"
 
 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK