Error "License problem detected. Cannot verify correspondence of databases to the End User License Agreement"

 
 

Error "License problem detected. Cannot verify correspondence of databases to the End User License Agreement"

Back to "Update errors"
Latest update: December 17, 2019 ID: 7728
 
 
 
 

Problem

The error "License problem detected. Cannot verify correspondence of databases to the End User License Agreement" appears upon database update attempt.

License problem detected. Cannot verify correspondence of databases to the End User License Agreement

Solution

  1. Download the installer for the application that for you are using:

    To find out which application is installed on your computer, use the guide in this article.

  2. Remove the currently installed application. See this article for instructions. To save the current license, select the License information check box at the Saving objects step of the uninstallation wizard.   
  3. Reboot the computer.
  4. Run the installer and follow the instructions in the article for your application:
  5. The application will be activated automatically. If it did not activate automatically, activate the application manually. For instructions, see the article for your application:

What to do if the issue persists

If the error persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue.

 
 
 
 
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