General recommendations for solving database update issues

 
 

General recommendations for solving database update issues

Back to "Update errors"
Latest update: July 06, 2020 ID: 13285
 
 
 
 

Issue

Automatic and scheduled updates don’t start. After an attempt to run an update manually, you get the following: 

  • The Database Update icon in the main window is red or yellow.
  • The “Protection is at risk” or “Protection may be at risk” notifications in the main window.

The main window in a Kaspersky application with the database update issue notification

  • “Databases are out of date” or “Databases are extremely out of date” warnings in the Database update window.

The Databases are extremely out of date warning in the Database Update window

Solution

Step 1. Check the settings of a Kaspersky application

  1. Turn off Gaming mode and the “Disable scheduled tasks while running on battery power” option. See the guide below.
  2. Disable the “Limit traffic on metered connections” option. See the guide below.
  3. Disable the use of proxy server. See the guide below.

Step 2. Check the computer settings

  1. Check if the system date and timezone are correct. See this article for instructions.
  2. Check if the DNS service works correctly. If the service is not running, restart it. See this article for instructions. 
  3. If the DNS service is working, but the issue persists, try entering the address of a different DNS server. See this article for instructions.

What to do if the issue persists

  1. Find the name of the update error. See the guide below.
  2. Send a request with the error name and a description of a problem to Kaspersky technical support: 
 
 
 
 
 

How to turn off Gaming mode and the “Disable scheduled tasks while running on battery power” option

 
 
 
 
 

How to disable the “Limit traffic on metered connections” option

 
 
 
 
 

How to disable the use of proxy server

 
 
 
 
 

Where to find the name of the update error

 
 
 
 
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