What to do if it is impossible to remove malicious software with a Kaspersky application

Latest update: April 06, 2023 ID: 1786
 
 

Do you want to prevent infections? Install Kaspersky for Windows

Kaspersky for Windows protects your digital life with technologies that go beyond anti-virus.

Buy
 
 
 

If you have a Kaspersky application installed on your computer, open the application interface and check if there is a prompt to delete malicious software. If there is a Delete button, click it and wait until the process completes. If there is no such button, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

If the infection on your computer blocks actions of a Kaspersky application or does not allow installation of a Kaspersky application, try doing the following:

  1. Use one of the following Kaspersky free tools to disinfect your computer:
  2. Boot your computer in Safe Mode to disinfect or delete the infected objects.
  3. Send the infected file to analysis through OpenTip.
If the error persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.
 
 
 
 
 
 
 
Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.