Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

 
 

Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

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Latest update: February 17, 2020 ID: 14826
 
 
 
 

This article concerns:

  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Small Office Security
 
 
 
 

Issue

Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".

Solution

Try to install the product once again. To do so:

  1. Download the installer from the Kaspersky website.
  2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information checkbox.
  3. Restart your PC.
  4. Run the installation file and follow the instructions in these articles:

The application has been reinstalled.

 
 
 
 
 

What to do if the error persists

 
 
 
 
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