Error "Digital Signature of installation files is missing”

Latest update: October 25, 2023 ID: 11004
 
 
 
 
This article concerns Kaspersky applications for home.
 
 
 
 

Issue

When installing a Kaspersky application, you may receive the error message “Digital Signature of installation files is missing”.

Solution

Follow the steps below to solve the issue.

 
 
 
 

Step 1. Check the system date on your computer

 
 
 
 

Step 2. Check the digital signature of the installer

 
 
 
 

Step 3. Check for the latest Windows updates

 
 
 
 

Step 4. Check if required root certificates are installed (applicable to Windows 7 and Windows 8)

 
 
 
 

Step 5. Update Windows root certificates

 
 
 
 

Step 6. Remove malware from your computer

 
 
 
 

Step 7. Check if there are any Kaspersky certificates in the Untrusted Certificates folder

 
 
 
 

Step 8. Contact Customer Service

 
 
 
 
 
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