When activating the application, you may get the error message "You have exceeded the maximum number of activations allowed for the entered activation code".

Error “You have exceeded the maximum number of activations allowed for the entered activation code”

Cause

You can activate the application with the same activation code a limited number of times due to anti-piracy measures. The error may appear in the following cases:

Installed and activated the application on a new device
Reinstalled the application after upgrading the operating system on your computer
Removed the license and activated the application several times

Solution

Contact Kaspersky technical support to reset the activation counter. To do so, send a request with a detailed description of the issue to Kaspersky technical support:

Through My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, and Kaspersky Total Security. See the Online Help page for instructions.
Through Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help page for instructions.

Please include the following details in your request:

If you purchased your license on the official Kaspersky website, specify the email address you entered when completing the purchase.
If you purchased your license in the online store of a different company, attach a screenshot or a copy of the email which contained your activation code.
If you purchased the product offline on a CD, attach a photograph of the card or brochure with the activation code printed on it.
If you purchased the activation card, attach a photograph of the flip-side of the card with the activation code printed on it.