How to get a full memory dump when Windows 7, 8, 8.1, 10, or 11 crashes with a blue screen

Latest update: 28 October 2024 ID: 10659
 
 
 
 

After installing a Kaspersky application, your operating system may fall into blue screen of death (BSoD). This may happen because the application conflicts with third-party software or drivers installed on your computer.

To identify the cause of the problem, Kaspersky Customer Service (Technical Support) will require a full memory dump. It's a file that records the system memory contents when the computer unexpectedly shuts down.

To get a full memory dump:

  1. Enable physical memory restrictions.
  2. Get a full memory dump on Windows 7, 8, 8.1, 10 or Windows 11.
  3. Send the full memory dump file to Kaspersky Customer Service or Technical Support.
 
 
 
 

How to enable physical memory restrictions

 
 
 
 

How to get a full memory dump on Windows 7, 8, 8.1, 10

 
 
 
 

How to get a full memory dump on Windows 11

 
 
 
 

What to do if there is no a full memory dump on the list

 
 
 
 

How to send a dump file to Kaspersky Customer Service or Technical Support

 
 
 
 
 
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